Our Collection of your Information
The information we collect may include your personal data, such as your name, contact information, IP addresses, product and service selections and other data that may identify you. We collect personal data about you at several different points, including but not limited to the following:
when we correspond with you as a customer or prospective customer;
when you visit our website or use the Platform;
when you use our software or services;
when you register as an end-user of our services and an account is created for you;
when you enroll in our newsletter or loyalty program;
when you decide to participate in a survey;
when you contact us for help;
when you attend our customer conferences or webinars;
when the websites or mobile apps send us error reports or application analytics data; and
when you provide content on our forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.
Information Collected Automatically or From Others
Automatic Data Collection. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices. Our Services, such as those related to location data management, may collect precise geolocation information in accordance with applicable law.
In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with and the frequency and duration of your activities. Unless contrary to applicable law or contractual agreement, we may combine your information with information that other people provide when they use our Services, including, when the option is available, information about you when they tag you.
Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
Information from Other Sources. We may obtain information about you from other sources, including through third party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.
Legal Basis for Processing your Personal Data (EEA, UK and Switzerland only)
With respect to personal data of individuals from the European Economic Area (“EEA”), the United Kingdom (“UK”) or Switzerland, our legal basis for collecting and using the personal data will depend on the personal data concerned and the specific context in which we collect it. Our Company will generally collect personal data from you or a third party only where: (a) we have your consent to do so, (b) where we need the personal data to perform a contract with you (e.g. to deliver the services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).
Our Use of your Personal Data
Our Company may use information that we collect about you to:
Fulfil our contract with you and provide you with our Services, such as:
delivering the products and services that you have requested;
managing your customer relationship and provide you with customer support;
communicating with you by email, postal mail, telephone or mobile devices about products or services that may be of interest to you either from us, or other third parties;
undertaking activities to verify or maintain the quality or safety of a service or device;
processing your financial information and other payment methods for products or Services purchased;
managing our business, and
allowing you to register for events
Analyze and improve our Services pursuant to our legitimate interest, such as:
detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
performing research and analysis about your use of, or interest in, our Services or content offered by others, and short-term, transient use, such as contextual customization of ads;
undertaking research for technological development and demonstration;
improving, upgrading or enhancing our Services or device or those of our Providers;
verifying your identity and preventing fraud;
debugging to identify and repair errors that impair existing intended functionality, and
enforcing our terms and conditions
Provide you with additional content and Services, such as:
developing and display content and advertising tailored to your interests on our websites or mobile applications;
auditing relating to interactions, transactions and other compliance activities;
verifying your eligibility and deliver prizes in connection with promotions, and
performing functions you consent to or that are otherwise described to you at the time of collection.
Use De-identified and Aggregated Information. We may use personal data and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create.
Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends or colleagues through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services.
If you have any questions or concerns about how such data is handled or would like to exercise your rights, you should contact the person or entity (i.e., the data controller) who has contracted with us to use the Service to process this data. Our customers control the personal data in these cases and determine the security settings within the account, its access controls and credentials. We will, however, provide assistance to our customers to address any concerns you may have, in accordance with the terms of our contract with them. For a list of our sub-processors, contact us as described below.
Our Disclosure of your Personal Data to Third Parties
Category A: Identifiers;
Category B: Personal Data categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e));
Category D: Commercial information;
Category F: Internet or other electronic network activity;
Category G: Geolocation data;
Category I: Professional or employment-related information;
Category K: Inferences drawn from other Personal Data to create a profile about a consumer.
We have not sold consumers’ personal information in the preceding 12 months.
Affiliates and Service Providers. we may provide your information to affiliated entities within our corporate group, as well as with vendors who perform functions on our behalf; such parties provide hosting and maintenance services, virtual infrastructure, payment processing, analysis and other services for us;
Contractors. third party contractors may have access to our databases. Usually these contractors sign a standard confidentiality agreement;
Disclosure for Merger, Sale or Other Asset Transfer. we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase;
Disclosure to Protect Us or Others. as required by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to our Company; or when we believe, in our sole discretion, that the disclosure of personal data is necessary to prevent physical harm or financial loss; to report suspected illegal activity or to investigate violations of our agreements or Company policies; to enforce our terms and conditions, to protect the security or integrity of our products and services, and
Consent. when you give us permission to do so.
Please note that these third parties may be in other countries where the laws on processing personal data may be less stringent than in your country.
Potential for Other Users to Contact You
To the extent that a given application supports personal messaging functionality between and among end users, you may receive personal messages from other end users. You can disable this functionality by using the unsubscribe and other disabling instructions in the